Return Policy

Thank you for shopping with us at BarBoxy. We want to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

We accept returns for items within 15 days of the delivery date. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Items marked as non-returnable or final sale
  • Gift cards
  • Downloadable software products

How to Return Your Item:

  1. Contact us at email or phone within 15 days of receiving your item.
  2. Provide your order number and a brief explanation of the issue.
  3. We will provide instructions on how to return the product to us. Please note that you will be responsible for the return shipping costs unless the item is defective or incorrect.

Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If approved, we will process the refund or exchange to your original payment method within 7 business days.

Exchanges

If you would like to exchange an item for the same item or a different one, please follow the return process and indicate the exchange request. If the new item is priced higher, you will need to pay the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide a full refund or send you a replacement at no additional cost.

Refunds

Refunds will be processed to your original payment method. Please note that depending on your bank or credit card company, it may take a few days for the refund to appear in your account.

Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items). Original shipping fees are non-refundable.

Contact Us

If you have any questions or need further assistance regarding our return policy, please feel free to contact us.

Thank you for shopping with BarBoxy